Terms & Conditions / Renter's Responsibility Agreement

BY RENTING FROM NATIONWIDE KARAOKE IT IS UNDERSTOOD THAT YOU HAVE READ, AGREE WITH AND WILL ADHERE TO THE FOLLOWING:

Our Philosophy: The Golden Rule

• As a RENTER, I AGREE and UNDERSTAND that the SONG LIST is updated regularly and is SUBJECT TO CHANGE AT ANY TIME and therefore:
• I agree to purchase any "must have" songs as Special Requests if I have any concern they will not be on the system
• I agree to hold Nationwide Karaoke blameless for any Song List updates that directly affect my rental experience

• As a RENTER, I AGREE and UNDERSTAND that Special Collections and Song Requests are subject to the following:
• I agree and understand that Nationwide Karaoke will make every effort to provide the song I request as performed by the artist I request, but due to avalability, may need to substitute my request with a similar alternate version of the same song as performed by a different artist due to the fact that it may be the only version of the song currently available in karaoke format
• I agree and understand that special requests and song collections may or may not include a guide vocal option
• I agree and understand that if my special song requests are not available in regular karaoke format that I may request accompaniment track (no screen lyrics) versions, if available, and may indicate this in my order
  
• I agree and understand that I will be refunded for any special song requests that cannot be added
• I agree and understand that the Elite Select includes up to 3 Special Song Collections that I choose and failure to provide my selected song collections with my order will result in Nationwide Karaoke choosing up to 3 Special Song Collections for me

• As a RENTER, I AGREE and UNDERSTAND that failure to select the correct shipping option and other factors may result in additional shipping fees:
• I agree and understand that orders placed after 5p CST will be shipped the following business day: Monday-Friday and may require a shipping upgrade if the wrong shipping option is selected
• I agree and understand that orders are shipped to arrive the business day: Monday-Friday prior to my event and failure to select the correct shipping option may result in a shipping fee adjustment
• I agree and understand that during the holidays and high-volume seasons my order may be shipped to arrive the day of my event
• I agree and understand that the shipping location for my rental may result in a shipping fee adjustment, including an increase in shipping fees deducted from my deposit or charged separately, as needed (this includes, but is not limited to: Alaska, Hawaii and some West Coast/State and Residential locations) 
• I agree and understand that once my rental package has shipped, shipping fees are non-refundable under any circumstances including in the event my rental package is delivered late by the shipping carrier due to weather, acts of God,  or other shipping carrier errors
  

• As a RENTER BY MAIL , I AGREE to be RESPONSIBLE for MY SHIPMENT and, therefore:
• I understand that the mail carrier is authorized to deliver my shipment to the address I provide, even when no one is present, without a signature release
• I will provide an appropriate address for the mail carrier to deliver my package, with or without someone present to receive it
• I will follow the tracking information from the mail carrier so that I know when the package will arrive and coordinate securing the package

• As a RENTER, I AGREE to TEST ALL EQUIPMENT IMMEDIATELY when received and therefore:
• I will take everything OUT of the box I receive and FOLLOW ALL INSTRUCTIONS BEFORE CALLING Nationwide Karaoke with any questions.
• I will not assume I know what the system looks like, but will FOLLOW THE ENCLOSED CHECK LIST and INSTRUCTIONS to insure all items are present and accounted for
• I will keep GOOD TRACK of the RETURN LABEL included in my package

• As a RENTER, I AGREE that Nationwide Karaoke is NOT RESPONSIBLE for USER ERROR or my INABILITY TO OPERATE any EQUIPMENT they rent to me and, therefore:
•  I AM RESPONSIBLE to FOLLOW THE INSTRUCTIONS closely and carefully and not assume I already know how to operate the equipment
• If necessary, I will contact Nationwide Karaoke with any questions I may have MONDAY-FRIDAY 10a-4:30p CST, if they are not immediately available, LEAVE a VOICE MAIL or EMAIL with the purpose of my call so that Nationwide Karaoke may assist me as soon as possible. 

• As a RENTER, I AGREE and UNDERSTAND that it is MY RESPONSIBILITY to REPACKAGE ALL RENTED EQUIPMENT AS RECEIVED and therefore:
•  I will return equipment in original box with original padding (or alternate box with equal padding, if original box is damaged, lost, etc), as received
• I understand that I am responsible for any additional cost I incur returning my rental, including, but not limited to, packaging materials (i.e. box, padding, etc.), gas, parking, etc.
  
• I will individually wrap each piece of equipment in protective padding, as received
• I will NOT wrap the cords around the mics or combine cords from different mics, but will wrap each mic cord separately in wide loops and secure with velcro straps provided, as received
  
• My FAILURE to REPACKAGE the EQUIPMENT AS RECEIVED may result in me being fined a MISPACKAGING FEE.

• As a RENTER, I AGREE that it is MY RESPONSIBILITY to RETURN and/or SHIP ALL EQUIPMENT BACK to NATIONWIDE KARAOKE, therefore:
• I will RETURN/SHIP ALL EQUIPMENT NO LATER THAN the MAILING DAY(MONDAY-FRIDAY) FOLLOWING MY EVENT DAY (unless I have previously purchased EXTRA DAYS from Nationwide Karaoke)
• I AGREE and UNDERSTAND that I Must Ship My Return the Mailing Day Following my Event, REGARDLESS of the PROXIMITY of the MAIL CARRIER'S LOCATION on the Return Label, and if Necessary, I Will Ship My Rental Return from an Alternate Mail Carrier
• I AGREE and UNDERSTAND that I Must Ship My Return the Mailing Day Following my Event, REGARDLESS of whether or not I can locate the original RETURN LABEL
• I AGREE and UNDERSTAND that I Must Ship My Return the Mailing Day Following my Event, REGARDLESS of whether or not it is a RECOGNIZED HOLIDAY, provided the CARRIER on my RETURN LABEL is IN SERVICE that day (Exempt Holidays include Christmas Day, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving)
• I AGREE and UNDERSTAND that FAILURE TO RETURN EQUIPMENT ON TIME, regardless of who I entrust to do so, WILL RESULT in me being FINED a MINIMUM LATE FEE of $35/DAY.  
• I AGREE and UNDERSTAND that DELIVERING MY RETURN PACKAGE to the respective CARRIER AFTER their PICKUP/LATEST SHIP TIME for MY SHIPMENT TYPE the day following my event will result in me being CHARGED a LATE FEE.
• As a RENTER, I AGREE that the SHIPPING RECORD provided by the SHIPPER of the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY to determine if my package was returned on time.

• As a RENTER BY MAIL, I AGREE that it is MY RESPONSIBILITY to DELIVER MY RETURN SHIPMENT ON TIME for SHIPMENT the DAY FOLLOWING MY EVENT to an OFFICIAL STAFFED FACILITY of the CARRIER on the RETURN LABEL and therefore:
• I AGREE and UNDERSTAND that I CANNOT and WILL NOT Use a DROP BOX to Return My Rental, Unless Directed to Do So by Nationwide Karaoke.
• I will ASK the CARRIER to SCAN the package immediately and REQUEST a RECEIPT from the CARRIER FACILITY as PROOF OF TIMELY DELIVERY.  
• I AGREE and UNDERSTAND that PICK-UP from My Location is NOT INCLUDED with my rental and the CARRIER is NOT REQUIRED nor should they be expected to PICK-UP MY RETURN SHIPMENT from MY LOCATION.
• I AGREE and UNDERSTAND that DELIVERING MY RETURN PACKAGE to the respective CARRIER AFTER their PICKUP (LATEST SHIP) TIME for MY SHIPMENT TYPE the day following my event will result in me being CHARGED a LATE FEE.
• As a RENTER, I AGREE that the SHIPPING/TRACKING RECORD provided by the SHIPPER of the package (FEDEX, UPS, USPS, DHL, ETC.) will be the FINAL AUTHORITY to determine if my package was returned on time.

• As a RENTER, I AGREE and UNDERSTAND that I May Purchase EXTRA DAYS to Avoid LATE FEES and that I Must Adhere to the Following Conditions:
• I AGREE and UNDERSTAND that EXTRA DAY(S) are NON-REFUNDABLE and MUST BE PURCHASED PRIOR to My EVENT DATE
• I AGREE and UNDERSTAND that if I Purchase EXTRA DAY(S) the Equipment Will Thereby be Reserved for ME and Not Rented to Another Customer and therefore I Will Be Charged for the Extra Days I Purchase REGARDLESS of Whether or Not I Use Them
• I AGREE and UNDERSTAND that if I Have Any Questions Regarding Extra Days, I Will Ask Them PRIOR to Placing My Order and Once I Order Extra Days They are NON-REFUNDABLE

• As a RENTER, I AGREE and UNDERSTAND that any DAMAGE caused to the rented equipment while in my care or as a result of MISPACKAGING is MY RESPONSIBILITY and that I will be FINED ACCORDINGLY.

CLEANING

• As a RENTER, I AGREE and UNDERSTAND that it is my responsibility to keep the karaoke system clean, as received, and that a cleaning fee may be deducted from my deposit for any cleaning necessary. (SEE FAQ for instructions on cleaning the system under "FEES".)
  

• As a RENTER, I AGREE and UNDERSTAND that:
•  All Rentals Include a NON-REFUNDABLE $25 Cancellation Fee 
• All Shipping & Handling Fees, Including Any Additional Shipping & Handling Fees Charged by the Return Carrier, are NON-REFUNDABLE in the Event My Rental Has Already Shipped
• All Processing Fees Charged by the Merchant Exchange (i.e. PayPal, Credit Card, etc.) are NON-REFUNDABLE
• All Refund Expenses (i.e. S&H to Mail Check, etc.) are NON-REFUNDABLE
  
• I Agree and Understand that These Fees Will Be Subtracted from My Total Payment if I Decide to Cancel My Rental for Any Reason.

• As a RENTER, I AGREE and UNDERSTAND that in the event of default, to pay all reasonable collection charges and/or attorney fees.

• As a RENTER, I AGREE and UNDERSTAND that, due to SHIPPING TIME, PROCESSING TIME and OTHER CUSTOMERS BEING SERVED, it may take up to 2 WEEKS for my DEPOSIT REFUND to be processed by Nationwide Karaoke FROM THE DATE THE RETURNED EQUIPMENT is RECEIVED by NATIONWIDE KARAOKE and even longer for Paypal and my Credit Card company or bank to credit the amount back to my credit card or account.  
• I AGREE to be PATIENT and WAIT AT LEAST 2 WEEKS before contacting Nationwide Karaoke in regard to receiving my DEPOSIT REFUND.
• I AGREE that LATE FEES and other EQUIPMENT FEES may be DEDUCTED from my DEPOSIT and that I will closely read the refund statement for details
  

• As a RENTER, I AGREE with and UNDERSTAND the following:

RENTAL REFUNDS: We offer refunds based on system performance and timely delivery and not personal preference or human error. The following Rental Refund policy is based on the expectation that your equipment should operate as promised and arrive in time for your event as verified by the respective mail carrier, if sent by mail.  ALL REFUND REQUESTS MUST BE SUBMITTED BY PHONE AND BY EMAIL.

• We individually inspect each piece of equipment and literally triple test it before it is sent out to insure it is fully operational and again when it is returned. However, in the event you receive equipment that does not work properly we will send you a replacement in time for your event, which is why we send the equipment to arrive NO LATER than the business day prior to your event so you have time to inspect it and contact us if you have any concerns. If for any reason we are unable to replace a rental that has arrived non-functional, we will refund 100% of your rental fee, minus shipping and merchant exchange fees, and offer you 50% off your next rental. To receive a refund of any kind, you must test the system and contact us by phone and email by 5p the same day you receive it and it must be delivered and scanned by the respective mail carrier to be shipped back to us by 10a the following mailing day.
• If your equipment works when received, but ceases to function properly during you event, we will refund 50% of your rental fee for that piece of equipment. Again, the item must be shipped back to us by 10a the following mailing day. Upon inspection and verification of equipment failure and confirmation that there was no human error or mistreatment to the equipment, we will refund 50% of your rental fee for that piece of equipment minus shipping and merchant exchange fees.
• We always ship on time, guaranteed express delivery. We will generally ship your system to arrive the business day before your event. In rare cases (high volume seasons, etc.), we may need to ship your rental to arrive the day of your event. If we fail to ship you your equipment in time for your event, we will refund your entire payment 100% and give you 50% off your next rental.
• If any equipment is missing from your order, we will overnight you a replacement or refund that portion of your order.
  
• We do not give refunds for equipment that works as advertised but for whatever reason the client is unable to operate or does not prefer. Our systems are very easy to use and we include easy to follow instructions. We are also available to answer any questions you may have regarding operation during normal business hours, Monday-Saturday CST. (So, we HIGHLY RECOMMEND you test your equipment and learn how to use it as soon as you receive it and not wait until the time of your event.) Our karaoke systems are designed to serve a wide variety of people and situations and, apart from special song requests for the Elite System, cannot be specially catered to the preferences of each individual or group.
• Rental Fees and Shipping Fees are Separate.  Unless otherwise specified in this agreement, Shipping Fees are non-refundable.
  

ADDITIONAL FEES

As a RENTER, I AGREE and UNDERSTAND that additional fees may apply to my order, including: 

SHIPPING FEES:

As a RENTER, I AGREE and UNDERSTAND that If I fail to select the correct shipping amount with my order, the SHIPPING & HANDLING BALANCE will be DEDUCTED from my DEPOSIT REFUND.
As a RENTER, I AGREE and UNDERSTAND that if my order requires a SATURDAY DELIVERY that an additional $15 will be DEDUCTED from my DEPOSIT REFUND.

CANCELLATION FEE: $25 + Any Additional S&H Fees Charged by the Return Carrier

LATE FEE: $35/Day, $45/Day (During Holiday and High Volume Seasons: May, June, July, August, October, December)

MISPACKAGING FEE: $25

DAMAGE/REPLACEMENT FEE: $25-$125 Duet Microphone, $250 Main Microphone/Karaoke System, $200 Song Card